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Episode 7 Part 3
Victor picks up the phone. It is still dead. VICTOR: Karina, it's 7:00. Where are they? KARINA: I don't know. I will call them tomorrow. Karina hurries up to a pay phone. She picks up the receiver, puts money in, but then realizes the phone doesn't work. And she lost her money. More frustrated, she moves on. She comes to a LITTLE GIFT SHOP with a TELEPHONE SIGN and enters. AUTOMATED VOICE SYSTEM 1: If you would like to speak to a customer care representative, press 0. Please hold. A customer care representative will be with you soon. Bye, bye. CUSTOMER: Quite a long line, huh? KARINA: Too long. CUSTOMER CARE REP. 86452: Next. How can I help you today? Karina hands her the notice, tries to control herself. KARINA: (trying to control her anger) I would like to get my phone connected. I was home yesterday between 2 p.m. and 6 p.m. and no one came. CUSTOMER CARE REP. 86452: So would you like a service person to come to your home? KARINA: Yes. CUSTOMER CARE REP. 86452: I'm sorry, I can't do that. KARINA: What? Why not? CUSTOMER CARE REP. 86452: Because this is a payment center. You need to go to a service center. Or call one of our service care representatives. (pointing to a bank of phones) Just dial-- KARINA: No! I will not dial any more service care representatives. I was home yesterday between 2 and 6. And no one came. CUSTOMER CARE REP. 86452: Ma'am, would you please calm down? KARINA: I will not calm down! CUSTOMER CARE REP. 86452: Then would you like to speak to my supervisor? She may be able to help you. KARINA: Your supervisor? CUSTOMER CARE REP. 86452: Yes. But you'll have to wait a few minutes. She's busy with another customer. KARINA: Wait more? All I do is wait, and nothing gets done. A POLITE YOUNG FELLOW behind her pipes up. POLITE YOUNG FELLOW: Excuse me, ma'am. May I make a suggestion? If you just need your phone connected, I can help you. Karina looks at him. I'm a student at the Berrytown Technical Institute and we're learning about hooking up telephones right now. If you would like, I could help. CUSTOMER CARE REP.: Ma'am, I'd be careful. Use only a trained Phone Company professional... KARINA: (to Customer Care Rep.) Oh, really? POLITE YOUNG FELLOW: Oh, it's not hard to do. Nah, hooking a phone up is simple. You just have to connect a couple of wires. There's no reason to wait in line. Karina, on the fence... POLITE YOUNG FELLOW (CONTINUED): It's very easy. What do you say? WIZARD: And freeze. Boy oh boy....
